The contact center is under tremendous pressure not just to keep the lights on and the phone calls flowing but to perform. And it is those organizations that commit to building a high-performance contact center that will exceed their goals and protect business value every time they interact with a customer.

Driving from Jerusalem to Eilat you can 1000's of yers in history in just 500km.

Ranked among the world's leading art and archaeology museums, the Israel Museum has built a far-ranging collection of nearly 500,000 objects

In a spectacular and attractive palace you will discover a Theme Park, reminiscent of a kings' palace, conveying to its visitors an extraordinary experience of a voyage in time, through caves quarried in the rock, sailing through King Solomon's halls and abundance of interactive experiences using world leading techniques.

Gene Ostendorf has been a highly successful business development manager of technology products for more than 25 years. He founded Audit Systems Company in 1993. Ostendorf is currently CEO of InOne Technology. I decided to ask Gene to provide us an explanation of MDB (multi-drop bus) and DEX (digital exchange) two of the most oft-mentioned and misunderstood technologies in our industry.

Three-pronged result is what makes polls so great: flexible advertising units that do market research and generate buzz while educating your target audience.